INTRODUCTION Healthcare service coordinators play a vital role in the healthcare

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Aug 10, 2022


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Healthcare service coordinators play a vital role in the healthcare industry, helping clients navigate a variety of care settings. In this assessment task, you will consider a fictional scenario describing a client who is transitioning from acute care to transitional care services. The purpose of this task is to measure your critical thinking and interdisciplinary communication skills in a simulation of a real-life situation. You will need to include three sources to support this task.
You are a healthcare service coordinator for a health insurance organization. You have been tasked with coordinating healthcare services for a new client, a 74-year-old man.
A review of his past medical history includes the following information:
He takes daily cardiac medications to treat atrial fibrillation and anticoagulants to prevent blood clots. He is a widower who lives alone in a two-story home in a rural community. He lives independently and does not need assistance with activities of daily living or with managing medications. He drives himself to his appointments and has been active in the community.
His 48-year-old daughter lives nearby with her husband and two children. She checks on him by phone every day but only visits in-person weekly due to her busy work and family schedules.
The client’s medical history describes the following incident that occurred two weeks ago:
When the man did not answer the phone one evening, his daughter decided to check on him. She found him lying in the bathroom on the second floor, trapped between the toilet and bathtub. He was lethargic and unable to answer her questions, and he had a laceration on the right side of his forehead. She called for an ambulance, and he was brought to the emergency room in his local community hospital. He was treated for his head injury, and a CT scan showed bleeding in his brain tissue.
In his neurological evaluation, he was unable to move his left arm or left leg, and as he regained consciousness, it was determined that he had left-sided facial droop.
His community hospital did not have a neurologist on staff, so he was transferred to a larger hospital in the nearest metropolitan area 45 miles away for a higher level of care. He is currently admitted to the neuro-ICU unit.
The man wants to return home and continue to live independently. He continues to have left-sided weakness and left-sided facial droop. His daughter is concerned about fall risks and feels it is unsafe for him to return home, especially since it is not possible for her to stay with him.
As the healthcare service coordinator for your new client and his family, you are responsible for determining the services your client will need throughout his acute care stay and transition into the most appropriate post-acute services.
Your submission must be your original work. No more than a combined total of 30% of the submission and no more than a 10% match to any one individual source can be directly quoted or closely paraphrased from sources, even if cited correctly. The originality report that is provided when you submit your task can be used as a guide.
You must use the rubric to direct the creation of your submission because it provides detailed criteria that will be used to evaluate your work. Each requirement below may be evaluated by more than one rubric aspect. The rubric aspect titles may contain hyperlinks to relevant portions of the course.
Tasks may not be submitted as cloud links, such as links to Google Docs, Google Slides, OneDrive, etc., unless specified in the task requirements. All other submissions must be file types that are uploaded and submitted as attachments (e.g., .docx, .pdf, .ppt).
A. Identify three healthcare professionals that should be involved in creating a comprehensive care plan for the client’s transition from acute to transitional care.
1. Describe specific contributions that each of the three professionals make in determining all of the following for the client:
• prevention
• intervention
• treatment strategies
B. Describe the process for setting realistic healthcare goals for the client by doing the following:
1. Develop a plan to involve each of the following perspectives in the process of setting healthcare goals:
• the client
• his family
• healthcare professionals involved in his care plan
2. Describe two potential differences of opinion between the client and his family members, or healthcare professionals when setting healthcare goals for the client.
3. Explain a strategy to resolve one of the differences of opinion between the client and his family members, or healthcare professionals identified in part B2.
4. Describe in detail how each of the following can be used to encourage the client’s self-determination.
• one interviewing technique
• one communication skill
5. Develop an intervention strategy to use in the event of the client’s noncompliance with agreed-upon healthcare goals that considers the following:
• sensitivity
• buy-in
C. Describe how three potential community or healthcare partner resources could support the client in achieving his long-term healthcare goals.
1. Identify two potential socioeconomic or physical barriers that would likely hinder the client’s access to the resources described in part C.
2. Propose a strategy to overcome both potential barriers described in part C1.
D. Describe how third-party insurance or reimbursement requirements may negatively impact continuity of care for the client.
E. Identity how to apply each of the five As of evidence-based practice (EBP) to support the client’s care plan:
• asking clinical questions
• acquiring the evidence
• appraising the evidence
• applying the results
• assessing the outcome
F. Acknowledge at least three sources, using APA-formatted in-text citations and references, for content that is quoted, paraphrased, or summarized.
G. Demonstrate professional communication in the content and presentation of your submission.


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